1.1.1. 相关产品参数

Other product parameters can be referred to on the official website: http://www.aispeaker.com/products.html

1.1.2. Smart home related issues

Does there exist a protocol for connecting 485 to smart home?

There is no protocol for 485 to connect smart home, any command code can be customized

Where to set the magnetic door alarm function

Magnetic door sensors can be set up with alarm functions in room management

How to set custom scene music?

1. Add local music, which can be downloaded songs or songs copied to the machine. Go back to the desktop, click the "Music" button, switch to the "Local" tab, click the "Refresh" button, and the downloaded songs will appear. Click the ... button on the right side of the song to add it to your own playlist.
2. Add online music as background music. On the music control interface or to the right of a song in the song list, click the … button to add the song to your own playlist.
3. In the scene editing interface, select scene music, choose the playlist of the song added just now, click "complete" in the upper right corner, return and save. When the scene is executed, the set song or the entire playlist can be played.

How to disable music when executing a scene

Swipe left to the right screen, find the scene, click the edit button, enter the scene editing page, go to the "Add Scene Music" section, select the first "None", click the "Save" button to save the configuration

Set up timing to play and pause music

Play: In the desktop settings (enter General Settings via P5), find the scenario music, click the "+" in the upper right corner to create a scenario. Select the playlist you want to play (you can create your own playlist: 1. Scene playback of specified songs. First, on the music resource page, you can choose online and local. Select a song, click the ... button on the right of the song, add it to a favorite playlist, and when selecting music for the scene, you can play the music from this playlist. This playlist can have one or more songs. Ensure the playlist has songs that can be played. 2. Scene editing page. Select scenario music. Set the timer to turn on, then save and exit.

Pause: Similar to playback, first create a corresponding scene, select "None" when choosing scene music, set the pause time, save and exit.

After booting up, it is stuck on the animation page and cannot enter the desktop

1. The machine does not move on the first animation page when turned on, directly return to after-sales service. 2. The machine does not move after the second animation page when turned on, which may be a desktop application issue. Provide the customer with a desktop application APK. The customer can install 360 Mobile Assistant on the computer, connect the host and computer with a USB cable, and reinstall the APK to restart.

1.1.3. Peripherals-related issues

Does it have a subwoofer function?

Some models do not have this feature, models with wired speakers do, and those without can mix audio from the audio out, connect some external circuits, and then connect an active subwoofer, adding 2 resistors and 2 capacitors, and it can be output to the subwoofer

What is the maximum TF card supported by the Xiao Ke host, and is there a limit?

Limited, maximum support 32G

Does the Xiao Ke host support connecting to a 5G router?

Not supported

1.1.4. Using related issues

Where to view supported voice control commands

Voice control "Hello, Xiao Ke", enter the voice control page, there is a ? button at the lower left corner of the page, click to view all supported commands

How to detect an upgrade

Desktop Settings → General Settings → Software Update

How to remove the screen saver?

Desktop → System Settings → Screen Saver, turn off the switch

Insufficient memory tip, unload unnecessary applications

Uninstall unnecessary applications: Desktop → Other Apps → Settings → Apps → App Name → Click Uninstall

How to delete local song files: Desktop → Music → Local → Delete

Background music host plugged in with a USB cable, frequently turning on and off, the machine keeps showing the startup screen

The interval between turning on and off should be 20 seconds, as the power supply needs to be fully discharged on that side

The time unit for delaying the transmission code in the 485 editing scene control code interface is what?

Millisecond unit

The music keeps buffering even when the network status is good. How can I troubleshoot it?

1. Check if the horn wiring is correct, and whether there is any twisting between the audio wires
2. After confirming that No. 1 is correct, check if there is a problem with the horn (try a different horn, or try with fewer horns, to exclude whether it is a horn problem, in addition: we only support resistive horns, not voltage horns)

No sound, the sound is too low and abnormal

Horn wiring error, adjacent L+ and L-, R+ and R- are connected. Please refer to the horn wiring diagram for details.

Connected the speaker, but no sound output

1. Check if the horn wiring is correct, and if the audio line is available
2. The horn is a fixed resistance horn, only supports fixed resistance
3. Check settings → Check if mute is turned on in the voice settings and if the volume is turned down to the lowest
4. The above three points are not feasible; after restoring the factory settings, test again
5. This doesn't work, return for repair

Cannot connect USB to Xiao Ke

1. Check if the device's USB debugging feature is turned on
2. Check computer USB driver
3. Confirm whether the issue is with the USB cable, try a different cable to test
4. If it is a notebook replacing a desktop computer for connection testing

Using the 485 command code to control background music playback has no response, how to troubleshoot?

Table → Settings → General Settings → 485 Control Settings, the switch here needs to be turned on. Additionally, the room number set on this interface should be consistent with the ID number set in the instruction code.

The UDP/TCP control for background music playback is not responding, how to troubleshoot?

1. The client and server of the WiFi need to be on the same subnet.

2.485 control switch on, select room number

3. Xiao Ke is the server, and the UDP debugging tool is the client. Fill in Xiao Ke's IP address connected to the network, the port is fixed at 28998

Send the 485 code related to the room number, and try changing the room number and 485 code for testing (note that it is not sent in hexadecimal format).

Do not enable the hotel mode in settings.

6. Restart the machine and try again

Background music host fails to control smart home devices using UDP/TCP, how to troubleshoot?

1. The client and server of the WiFi need to be on the same subnet.

2. Xiao Ke acts as a client, and the debugging tool acts as the server. Enter the server's IP address and port on Xiao Ke's 485 configuration page.

3. Check if the device has been added and if control codes and reply codes have been added

4. Note that if UDP is selected, switching to the 485 mode at this time will clear the previously added equipment and control codes.

Do not enable the hotel mode in settings.

Check the transmission method to see if it is the same, whether it is hexadecimal or a string.

Manual QR code location

Desktop → System Settings → General Settings → About This Computer - Usage Instructions

Download the QR code location for the mobile app

Desktop → General Settings → About This PC → Scan QR Code to Download APP

Export path of the 485 device control code configuration file

Desktop → Other Applications → File Manager → 0 → host_config.ini

The device cannot be turned on, how to troubleshoot

1. Plug in the 220V power and check if the red power indicator light on the back is on
2. If the power light is on and the screen still does not respond, disconnect the 220V power, and use 5V USB power to see if the screen responds
3. If there is still no response, it can only be handled by returning to the factory

How to implement the 485 device command code for editing on the computer

Set → General Settings → Smart Home Settings → 485 Host Management, go to the bottom of the device management page interface to find the import/export configuration button. After configuring the baud rate and transmission mode on the Xiao Ke host, add the device. You can fill in the device instruction code arbitrarily at first. After adding, click the export configuration button to export the configuration file to the folder. Connect the Xiao Ke host to the computer to view the just exported configuration file, open it, enter the correct instruction code, and save. Go back to the Xiao Ke host, click the "Import Configuration" button, and import the information containing the latest instruction code.

How to enter developer mode

Desktop → Other applications (text or robot icon) → Settings → About This PC → Click the "Version Number" at the bottom continuously to enter Developer Mode

P6 Developer Options: Other Apps --> Settings --> System --> About Background Music --> Click "Version Number" multiple times to enter developer mode

If you need to open assistance debugging or system logs: go back to the previous level --> Developer options --> Click to open --> go back to the previous level --> Re-enter "Developer options" --> Find "Assistance debugging" to open, and also open the system logs

Check if USB debugging is enabled

Desktop → Other applications (text or robot icon) → Settings → About This Device → Click the "Version Number" at the bottom continuously to enter Developer Mode → Press the back button → Developer Options, check if USB debugging is ticked

1.1.5. Bluetooth issue

1. Click to enter, the Bluetooth name may display unknown, exit the current interface, enter the Bluetooth interface again, see if you can retrieve it again
2. A background music host can only be connected to one phone. When one phone is already connected to the background music host's Bluetooth, other phones will not be able to detect the background music host's Bluetooth.

1.1.6. Other issues

Can the HomeOS system be rooted?

No, it will cause the system upgrade to fail after root

Can the customer set the software installed on the small Kego host as a system-level application?

Not allowed

How to clear app cache

Desktop → Other Apps → Settings → Storage, check which app is using more cache here and clean it up

How to clean up application data (such as AIS)

Desktop - Other Applications - Management Applications - Find the AIS application, click on it, click on Storage, click "Clear Cache Space"

Hardware restore to factory settings

1. Background music host power failure
2. Hold down the volume + button and do not release
3. Background music host power on
4. When the background music host appears on the screen, release the volume + button
5. Press volume-, select "wipe data/factory reset", press the power button to confirm
6. Press volume-, select "Yes--delete all user data", press the power button to confirm
7. After the data clearing is completed, the machine will automatically restart

M10, S10, hardware restore to factory settings

1). Background music host power off 2). Press and hold the first button on the top right, do not release 3). Power on the background music host 4). Release the volume button when the background music host appears 5). Swipe up and down, select "wipe data/factory reset", press the power button to confirm 6). Swipe up and down, select "Yes--delete all user data", press the power button to confirm 7). After the data clearing is complete, select the first line reboot to restart the machine

Restore factory settings on the interface

Restore factory settings:

P3, P3C: Desktop → Settings → General Settings, click on the "General Settings" title multiple times, click continuously, and scroll down to see "Restore Factory Settings"

B5: Desktop → Settings → General Settings Click on the "General Settings" title multiple times (small screen 86, click on the blank area of the title), click continuously, and slide down to display "Restore Factory Settings"

P5: Desktop → Settings → General Settings → Advanced Settings, click the blank area under the "Advanced Settings" list on the right multiple times, and continuous clicks will bring up "Restore Factory Settings"

B6, C6: Top dropdown (the third icon from the left) → Advanced options → After entering the advanced options page, click on the title "Advanced Options - Scroll down" to restore factory settings

P6, X8, M10, S10, P8: Desktop top dropdown → Settings → Advanced Options → Advanced Options (click the top title "Advanced Options" 5 times) → Restore factory settings appears below

B8: After entering "Top Drop-down - Settings - System Management", click the blank area to the right of the "System Management" text at the top left 5 times consecutively, scroll to the bottom of the page, and the option to restore factory settings will appear

Each model enters the developer options

P6: Desktop -> Other Apps -> Settings -> System -> Click "Version Number" multiple times -> Go back to previous level -> Re-enter "Developer Options" P3, P5, B6, C6: Desktop -> Other Apps (text or robot icon) -> Settings -> About Device -> Click the bottom "Version Number" continuously to open Developer Mode, -> Press the back button -> Developer Options M10: Desktop -> Top dropdown notification bar -> Other Apps (four-leaf clover icon) -> Settings -> Bottom about tablet -> Click the bottom "Version Number" continuously until prompted to enable Developer Options -> Go back to the previous page, click System -> Click Advanced to expand, then click Developer Options to enter S10, P8: Desktop -> Top dropdown notification bar -> Settings -> Advanced Options -> Advanced Settings -> Bottom about tablet -> Click the bottom "Version Number" continuously until prompted to enable Developer Options -> Go back to the previous page, click System -> Click Advanced to expand, then click Developer Options to enter B8: Desktop -> Top dropdown notification bar -> Settings -> About Device -> Click device number to enter -> Click the blank area at the bottom right continuously, a jump to the native settings will appear, click to enter -> Bottom about tablet -> Click the bottom "Version Number" continuously until prompted to enable Developer Options -> Go back to the previous page, click System -> Click Advanced to expand, then click Developer Options to enter

1.1.7. Debugging-related issues

How to upload logs

1. Click to upload

Desktop - Top dropdown - Settings - About This Computer - Click on "Upload Log", a dialog box will pop up, click on "Upload Log", and you can take a photo of the pop-up window indicating successful upload to the technical staff

Check device number

Desktop Settings → General Settings → About This PC (Device ID)

1.1.8. Mobile-related issues

Local area network connection cannot find the host of Xiao Ke background music

Can be investigated from the following directions:

1. Is the phone on the same local area network as the Keku background music host?
2. Router enables UPnP function, supports local network broadcasting
3. Is the hotel mode turned on in the settings (no need to turn it on)?
4. If not found after satisfying 1 and 2, try entering the music resource page on the Xiao Ke background music host, then double-click the bottom home button to kill all applications, restart Xiao Ke and the phone, and try to search again
5. If trying 3 times still cannot find the device, check if the music app on your phone (such as QQ Music) can search for the Xiao Ke background music host

Local area network: multiple rooms and call cannot find the device

1. Ensure that the machine is on the same subnet, connected to the same named WIFI
2. Router enables UPnP function, supports local network broadcasting
3. Under the router's port, connect another router through an Ethernet cable. This method is not allowed.

If there are multiple routers, make sure one is the main router, and the others function as WIFI signal amplifiers or repeater functions

1. If you want to rule out machine function issues, you can turn on the mobile hotspot, and all the background music hosts are connected to the mobile hotspot